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Refund Policy

Last updated: March 16, 2026

Overview

TransGem subscriptions are processed through Lava.top, our payment processor and Merchant of Record. This policy outlines our refund terms for Premium subscriptions.

Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

Your Premium access continues until the end of your current billing period
No further charges will be made
You will not receive a prorated refund for the remaining time in your billing period

Refund Eligibility

Refunds may be granted in the following circumstances:

Technical Issues: If the service is unavailable or non-functional for an extended period and we cannot resolve the issue
Billing Errors: If you were charged incorrectly or multiple times
First-Time Subscribers: Within 7 days of your first subscription payment, if you are unsatisfied with the service

Important: Refunds are generally not provided for:

Change of mind after the 7-day period
Failure to cancel before renewal
Partial billing periods
Violation of Terms of Service

How to Request a Refund

To request a refund, please contact us at support@transgem.online with:

Your account email address
Transaction ID or payment date
Reason for refund request

We will review your request and respond within 3-5 business days.

Refund Processing

Approved refunds are processed through Lava.top and typically appear in your account within 5-10 business days, depending on your payment method and financial institution.

Free Tier

The free tier of TransGem does not involve any charges from us. Users are responsible for any costs associated with their personal Gemini API key usage.

Contact

For refund requests or questions about this policy, contact us at support@transgem.online.